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Hearing and/or sight impaired man using remote to watch TV in his living room


The Spectrum Accessibility Center of Excellence exists to create empowering and inclusive experiences for our customers and employees. We go above and beyond compliance to design universal product experiences that work for everyone.

Disability Support

Spectrum Launches New Disability Support Team

Charter has established a new Disability Support team at its El Paso, Texas call center. The team is staffed with specialized customer service representatives trained to handle calls from customers with disabilities from across the company's service area.

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Spectrum call center rep on the Disability Support team at her workstation


Quote from Rich DiGeronimo


— Rich DiGeronimo, President, Product and Technology

Rich DiGeronimo, Chief Product and Technology Officer at Charter, speaking on accessibility
Accessible Products

Delivering Entertainment Access to the Vision and Hearing Impaired

The Spectrum Access App has seen growing use among the vision and hearing impaired, due in part to an expanding number of available movie titles as well as the App’s many advanced features, including its audio casting capabilities.

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Phone with Spectrum Access logo on the screen

Learn About Our Accessibility Team