MCALLEN, TEXAS – Spectrum announced it has filled 250 of more than 600 U.S. jobs at its new call center in McAllen, Texas, where it hosted several local leaders at an open house today. The company plans to hire more than 300 additional employees at the new center by the end of 2017, with more than 600 in place when the facility is fully staffed in early 2018.
Representatives at the center are bilingual, and are currently handling service calls in Spanish for Charter Communications, Inc.’s (NASDAQ: CHTR) Spectrum TV™ service. In the coming months, representatives will begin handling service calls from Spectrum Internet™ and Spectrum Voice™ customers, as well as billing questions, ultimately serving Spanish-speaking customers across the company’s 41-state service area.
The new jobs are part of Charter’s plan to hire 20,000 employees — the vast majority serving customers directly — by returning call center jobs to the U.S., insourcing and growing to meet customer demand for its services. Spanish-speaking customers have usually been served by outsourced call centers, often outside the U.S.
“Our new McAllen center reflects our deep commitments to craftsmanship and diversity,” said Greg McMichael, Charter Senior Vice President, Customer Service. “Through this center of excellence, we are providing the best possible experience for Spanish-speaking customers while creating hundreds of new career opportunities for residents of the Rio Grande Valley.”
“It takes a lot of communication to make great business happen and the McAllen Spectrum call center exemplifies great communication and strong teamwork from all entities involved,” said City of McAllen Mayor Jim Darling.
“Not only is Spectrum providing good-paying jobs that will help the company and our city prosper and grow, but also, the agreement that the City of McAllen developed with the industry-leading communications company will allow them to reinvest in their employees and will help put Spectrum and McAllen on the map for how business is done well. This type of public-private partnership is key to attracting the type of jobs and companies that we want in our community.”
Interested applicants should visit jobs.spectrum.com to apply and learn more about careers at Spectrum.
The Spectrum call center opened this spring, following an $18 million-plus remodeling of a nearly 95,000-square-foot former retail store and the accompanying site at 3701 N. 23rd St. in McAllen.
Spectrum is a suite of advanced broadband services offered by Charter Communications, Inc., a leading broadband communications company and the second largest cable operator in the United States. Spectrum provides a full range of services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. Spectrum Business® similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. More information about Spectrum can be found at spectrum.com.
Brian Anderson (972) 630-5043