Cliff Hagan

Executive Vice President,Customer Operations

Cliff played an instrumental role in the design, development, launch and execution of Spectrum’s first-of-its-kind Customer Commitment, which provides customers with the highest level of performance and service benchmarks in the industry. The Commitment’s four pillars promise reliable service, transparency at every step, an exceptional customer experience, and a commitment to always improving our products and services, supported by money-back guarantees.  

Spectrum’s Customer Commitment is a companywide program focused on providing our customers with the best services and experiences and doing the right thing for our customers. Cliff and his team collaborate with cross-functional leaders to proactively identify and address customer-impacting issues – even before the customer is aware of the problem.

Cliff joined Spectrum in 2015 as Vice President, Business Integration, and has served in several leadership roles, including Group Vice President of Technical Operations Support, and Senior Vice President of Shared Services for Customer Operations until his promotion in 2019 to his current position.  

Earlier in his career, Cliff served as Senior Vice President, Enterprise IT for Cablevision Systems Corporation (now Altice USA). He also held multiple leadership positions at GE Aerospace and served as a Lieutenant Commander in the U.S. Navy, deploying to the Western Pacific and Indian oceans on the USS Kitty Hawk aircraft carrier.    

He received a B.S. in engineering from the United States Naval Academy.